Effective Date: July 13, 2026
Last Updated: July 13, 2026
These Terms of Service, together with our Privacy Policy, govern your access to and use of the Clearplate mobile application, website, and related services, collectively referred to as the “Service.”
The Service is provided by Welch Software Solutions LLC, referred to in these Terms as “Clearplate,” “we,” “us,” or “our.”
By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree to these Terms, you may not use the Service.
1. About Clearplate
Clearplate is a food-allergen decision-support tool designed to help users evaluate foods, ingredients, dishes, drinks, and restaurant menu items based on their selected food allergens.
The Service may provide:
food, ingredient, dish, and drink insights;
predicted or commonly associated ingredients;
possible allergen indicators;
menu-photo analysis;
preparation warnings;
explanations and guidance categories;
recent search history;
saved allergen preferences; and
subscription-based features.
Clearplate provides informational guidance only. It does not provide medical advice and does not guarantee that any ingredient, food, dish, drink, menu item, or serving is safe.
2. Eligibility
You must be at least 16 years old to create an account or use the Service.
By using Clearplate, you represent that:
you are at least 16 years old;
you have the legal capacity to agree to these Terms; and
your use of the Service does not violate any applicable law or agreement.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
3. Accounts
You must create an account to use the Service.
You agree to:
provide accurate and current account information;
maintain the confidentiality of your password;
promptly notify us if you believe your account has been accessed without authorisation;
use only your own account; and
accept responsibility for activity conducted through your account, except to the extent caused by our failure to use reasonable security measures.
You may not sell, transfer, share, or provide access to your account in a manner that compromises account security or allows unauthorised use of the Service.
We may require you to verify your identity before completing certain account actions, including account deletion.
4. Allergen Profiles and User Information
You may select and save allergens to personalise Clearplate’s results.
You are responsible for:
selecting the allergens relevant to you;
keeping your allergen profile accurate and current;
reviewing your selected allergens before relying on personalised results; and
recognising that a single account may not accurately represent the needs of multiple people.
Clearplate’s results are based only on the allergen information available to the Service at the time of analysis. Missing, outdated, or incorrect profile information may affect the results you receive.
5. Food-Allergy and Safety Disclaimer
Clearplate is a guide, not a guarantee.
Food-allergy decisions can involve serious health risks. Clearplate cannot verify the ingredients, preparation practices, substitutions, recipes, sourcing, manufacturing conditions, or cross-contact risks associated with a specific food or serving.
You acknowledge that:
restaurants and manufacturers may change ingredients or recipes without notice;
recipes may vary by location, season, supplier, employee, or preparation method;
menu descriptions may be incomplete, inaccurate, or outdated;
sauces, seasonings, garnishes, substitutions, and preparation methods may introduce allergens;
shared equipment, preparation surfaces, fryers, kitchens, and utensils may create cross-contact risk;
Clearplate may not identify every ingredient or allergen;
a result indicating no flagged allergens does not mean that a food is allergen-free or safe;
incomplete information may result in an unknown, limited, or inconclusive result; and
confidence labels or guidance categories are not guarantees or calibrated measurements of safety.
You should always verify ingredients, preparation methods, substitutions, and cross-contact risks directly with the restaurant, server, manufacturer, or food preparer before consuming a food.
Clearplate should not be used as your sole basis for deciding whether to consume a food, particularly when managing a severe or life-threatening allergy.
6. No Medical Advice
The Service is not a medical device and does not provide medical diagnosis, treatment, emergency assistance, or professional medical advice.
Information provided through Clearplate is for general informational and decision-support purposes only. It is not a substitute for advice from a physician, allergist, registered dietitian, or other qualified healthcare professional.
Do not disregard professional medical advice or delay seeking medical care because of information provided through the Service.
If you believe you are experiencing an allergic reaction or other medical emergency, contact emergency services immediately.
7. Artificial Intelligence and Automated Results
Clearplate may use artificial intelligence and other automated systems to analyse food-related information, identify potential allergens or dietary concerns, compare information against ingredient and recipe data, generate explanations or recommendations, and provide guidance to help users make more informed food decisions.
Automated systems can produce incomplete, incorrect, outdated, inconsistent, or misleading results.
You acknowledge that:
generated ingredient lists may be predictions rather than confirmed recipes;
menu images may be misread or only partially interpreted;
information may be inferred from common preparation practices rather than the specific food being served;
automated systems may omit relevant information;
similar foods may be prepared differently; and
results may change as the Service, available data, or analysis methods change.
You remain responsible for independently verifying any information relevant to your health and safety.
8. Menu Photographs and Other User Submissions
You may submit menu photographs, search queries, feedback, support requests, and other content through the Service, collectively referred to as “User Content.”
You retain any ownership rights you have in your User Content.
By submitting User Content, you grant Clearplate a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, modify, transmit, and use that content as reasonably necessary to:
provide the requested feature;
generate and personalise results;
operate, secure, maintain, and improve the Service;
diagnose errors and prevent abuse; and
comply with legal obligations.
This licence lasts only for as long as reasonably necessary for those purposes, subject to our Privacy Policy and any legally permitted retention.
You represent that:
you have the right to submit the User Content;
the User Content does not violate another person’s rights;
the User Content does not contain unlawful or malicious material; and
your submission and our permitted processing of it do not violate applicable law.
Do not submit photographs or other content containing unnecessary personal, confidential, financial, or sensitive information.
9. Clearplate Content and Intellectual Property
The Service, including its software, design, branding, text, databases, ingredient information, recipe information, analysis methods, classifications, explanations, interfaces, graphics, and other content provided by Clearplate, is owned by or licensed to Welch Software Solutions LLC.
These Terms do not transfer ownership of the Service or any Clearplate intellectual property to you.
Subject to your compliance with these Terms, Clearplate grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to use the Service for your personal, non-commercial use.
Except where applicable law does not allow a restriction, you may not:
copy, modify, distribute, sell, lease, or sublicense the Service;
reproduce or commercially exploit Clearplate content or data;
reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying methods of the Service;
scrape, crawl, index, extract, or systematically collect content or data from the Service;
use the Service or its outputs to create or improve a competing product or service;
remove copyright, trademark, or proprietary notices;
bypass access controls, usage limits, or subscription restrictions; or
use Clearplate’s trademarks, name, or branding without written permission.
10. Acceptable Use
You agree not to use the Service to:
violate any law or regulation;
infringe another person’s intellectual-property, privacy, publicity, or other rights;
harass, threaten, defraud, impersonate, or harm another person;
upload malware, harmful code, or malicious content;
interfere with the security, integrity, availability, or operation of the Service;
gain or attempt to gain unauthorised access to accounts, systems, or data;
evade rate limits, access controls, subscription requirements, or technical restrictions;
use automated means to access the Service without our written permission;
submit deceptive, fraudulent, or intentionally harmful information;
test or probe the Service for vulnerabilities without authorisation;
use the Service to develop, train, benchmark, or operate a competing service without our written permission; or
encourage or assist another person in doing any of the above.
We may investigate suspected violations and take reasonable steps to protect the Service and its users.
11. Clearplate+ Subscriptions
Certain features require a paid Clearplate+ subscription.
Subscriptions are purchased and billed through the Apple App Store. The price, billing period, trial availability, renewal terms, and other purchase details shown in the App Store purchase interface at the time of purchase control your transaction.
Automatic Renewal
Unless cancelled, your subscription automatically renews at the end of each billing period, and Apple may charge your selected payment method.
Free Trials
A subscription may include a free trial if displayed at the time of purchase.
Unless you cancel before the trial ends, the subscription may automatically convert to a paid subscription at the price displayed when you enrolled.
Trial eligibility may be determined by Apple and may be limited to eligible users.
Cancellation
You may cancel through your Apple subscription settings.
Deleting your Clearplate account or uninstalling the application does not automatically cancel your subscription.
Cancellation generally takes effect at the end of the current billing period, subject to Apple’s applicable terms.
Refunds
Purchases and refund requests are handled by Apple under its applicable App Store policies. Clearplate does not independently process App Store refunds unless required by law.
Restoring Purchases
The Service may allow you to restore eligible purchases associated with your Apple account.
Changes to Subscriptions
We may add, remove, or change subscription plans, prices, trials, or included features. Changes to an existing subscription will be handled in accordance with applicable law and the App Store’s requirements.
12. Service Availability and Changes
We may change, update, suspend, discontinue, or restrict any part of the Service at any time.
We do not guarantee that:
the Service will always be available;
every feature will work on every device;
results will be delivered within a particular time;
errors will be corrected;
particular data, recipes, or menu items will remain available;
free or paid features will remain unchanged; or
the Service will be compatible with future operating-system or device changes.
We may perform maintenance, introduce new features, remove existing features, or change how the Service operates.
Where required by law, we will provide notice of material changes that affect paid subscriptions or your legal rights.
13. Third-Party Services
Clearplate relies on third-party services for functions such as authentication, hosting, artificial intelligence processing, analytics, subscriptions, payments, communications, and support.
Your use of certain third-party services may also be governed by their own terms and privacy policies.
We are not responsible for third-party websites, services, content, policies, availability, or actions, except to the extent required by applicable law.
Links to third-party services do not imply endorsement.
14. Feedback
You may provide suggestions, ideas, comments, or other feedback about Clearplate.
You grant us a perpetual, worldwide, irrevocable, royalty-free right to use, modify, reproduce, distribute, and incorporate that feedback into the Service without restriction or compensation to you.
This section does not transfer ownership of photographs, support materials, or other User Content that is not submitted as product feedback.
15. Suspension and Termination
You may stop using the Service at any time. You may also delete your account through the application, subject to the deletion practices described in our Privacy Policy.
We may suspend, restrict, or terminate your access if:
you violate these Terms;
you use the Service fraudulently or unlawfully;
your use creates a security or operational risk;
your payment or subscription status does not permit access to a paid feature;
we are required to do so by law or a third-party platform;
we discontinue the Service; or
suspension is reasonably necessary to protect Clearplate, our users, or others.
Where reasonably practicable, we may provide notice before terminating an account, but we are not required to provide advance notice when immediate action is necessary for security, legal, fraud-prevention, or safety reasons.
After termination:
your right to use the Service ends;
paid access may depend on the status of your App Store subscription;
certain information may be deleted or retained as described in the Privacy Policy; and
provisions that by their nature should survive termination will remain in effect.
16. Disclaimers
To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.
Clearplate disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of:
merchantability;
fitness for a particular purpose;
title;
non-infringement;
accuracy;
reliability; and
availability.
We do not warrant that:
results are complete, accurate, current, or appropriate for your circumstances;
the Service will identify every allergen or ingredient;
any food is safe;
the Service will prevent an allergic reaction, illness, injury, or loss;
automated or AI-generated information will be correct;
the Service will be uninterrupted or error-free; or
defects will be corrected.
Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WELCH SOFTWARE SOLUTIONS LLC AND ITS AFFILIATES, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND AGENTS, COLLECTIVELY, THE “CLEARPLATE ENTITIES,” WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO:
your access to, use of, or inability to use the Service;
your reliance on any information, analysis, result, classification, warning, or recommendation provided through the Service;
the consumption or preparation of any food or beverage;
any allergic reaction, illness, injury, or other health-related outcome;
inaccurate, incomplete, outdated, or unavailable information;
the conduct or content of any third party;
unauthorised access to your account;
interruption or unavailability of the Service; or
loss of profits, revenue, goodwill, data, or other intangible losses.
These limitations apply whether the claim is based on warranty, contract, tort, including negligence, statute, strict liability, or any other legal theory, and whether or not a Clearplate Entity was informed of the possibility of the damages.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE CLEARPLATE ENTITIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
THE AMOUNT YOU PAID FOR ACCESS TO AND USE OF THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM; OR
US$100.
Each provision of these Terms that limits liability, excludes damages, or disclaims warranties is intended to allocate the risks between you and Clearplate. This allocation is an essential element of the agreement between the parties. Each limitation is severable and independent and will apply even if any limited remedy fails of its essential purpose.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
18. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Welch Software Solutions LLC and its officers, members, employees, contractors, affiliates, licensors, and service providers from claims, liabilities, damages, judgments, losses, and reasonable legal expenses arising from:
your unlawful or prohibited use of the Service;
your violation of these Terms;
your infringement of another person’s rights;
User Content you submit; or
fraud, wilful misconduct, or misuse of the Service by you.
This obligation does not apply to the extent a claim results from Clearplate’s own unlawful conduct, negligence, or breach of these Terms.
19. Governing Law and Court Venue
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.
For any dispute that is not subject to arbitration, including a dispute for which a valid arbitration opt-out was submitted, you and Clearplate consent to the exclusive jurisdiction of the state and federal courts located in Maryland.
Any mandatory consumer rights available under the laws of your place of residence remain unaffected.
20. Dispute Resolution and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO HAVE A DISPUTE HEARD BY A JUDGE OR JURY AND YOUR RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.
20.1 Agreement to Arbitrate
Except for the disputes described under “Exceptions to Arbitration,” you and Clearplate agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or communications from Clearplate will be resolved through binding individual arbitration.
This agreement applies to claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, regardless of whether the claim arose before or after termination of these Terms.
The arbitrator will have authority to decide disputes concerning the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide any dispute concerning the enforceability of the class-action waiver below.
20.2 Exceptions to Arbitration
Either party may:
bring an individual action in small claims court if the claim qualifies;
pursue an enforcement action through an applicable federal, state, or local government agency where available;
seek temporary or preliminary injunctive relief in court when necessary to preserve the status quo or support the arbitration process; or
bring a claim in court concerning the infringement or misappropriation of intellectual-property rights.
20.3 Informal Dispute-Resolution Process
Before beginning arbitration, the party raising the dispute must send the other party a written notice describing the dispute.
A notice to Clearplate must be sent to:
Welch Software Solutions LLC
Attention: Legal Department
10770 Columbia Pike, Suite 300
PMB 1017
Silver Spring, Maryland 20901
United States
A copy may also be sent to contact@clearplateapp.com.
The notice must include:
the claimant’s full legal name;
the email address associated with the Clearplate account, if applicable;
a description of the nature and basis of the claim;
the specific relief requested; and
the claimant’s handwritten or electronic signature.
The parties will make good-faith efforts to resolve the dispute informally. Arbitration may not be initiated until at least 30 days after the notice is received.
20.4 Arbitration Rules and Administrator
This arbitration agreement is governed by the Federal Arbitration Act.
Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by these Terms.
If the American Arbitration Association is unavailable or unwilling to administer the arbitration, the parties will select another mutually agreeable arbitration provider. If they cannot agree, a court with jurisdiction may appoint the provider or arbitrator.
20.5 Arbitration Procedures
Unless you and Clearplate agree otherwise, any arbitration hearing will take place in the county or parish where you reside.
For claims seeking US$10,000 or less, you may choose whether arbitration will be conducted:
solely through documents submitted to the arbitrator;
through a telephone or video hearing; or
through an in-person hearing, where permitted under the applicable rules.
The arbitration will be confidential unless disclosure is required by law or agreed to by both parties.
The arbitrator must issue a reasoned written decision explaining the essential findings and conclusions supporting the award.
The arbitrator may award any individual relief that would be available in a court of competent jurisdiction, except as limited by the class and representative-action waiver below.
20.6 Arbitration Fees
Payment of filing, administrative, and arbitrator fees will be governed by the applicable consumer arbitration rules.
Clearplate will reimburse your initial consumer filing fee where required by those rules or applicable law, unless:
your claim exceeds US$10,000;
the arbitrator determines that your claim was frivolous or brought for an improper purpose; or
a different allocation is required for coordinated or substantially similar claims.
20.7 Right to Opt Out
You may opt out of this arbitration agreement by sending written notice within 30 days after you first accept these Terms.
Your opt-out notice must include:
your full legal name;
the email address associated with your Clearplate account; and
a clear statement that you wish to opt out of binding arbitration.
You may send the notice by email to contact@clearplateapp.com with the subject line “Arbitration Opt-Out,” or by mail to:
Welch Software Solutions LLC
Attention: Legal Department, Arbitration Opt-Out
10770 Columbia Pike, Suite 300
PMB 1017
Silver Spring, Maryland 20901
United States
Opting out of arbitration will not affect the remaining provisions of these Terms.
20.8 Waiver of Jury Trial
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CLEARPLATE EACH WAIVE THE RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE COVERED BY THIS ARBITRATION AGREEMENT.
Arbitration uses a neutral arbitrator rather than a judge or jury, may involve more limited discovery than court proceedings, and is subject to limited judicial review.
20.9 No Class or Representative Actions
YOU AND CLEARPLATE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING.
Unless both parties agree otherwise, the arbitrator may not:
combine or consolidate the claims of more than one person;
preside over any class, collective, mass, or representative proceeding; or
award relief for anyone other than the individual party seeking relief.
20.10 Changes to This Arbitration Agreement
If Clearplate makes a material change to this arbitration agreement, other than a change to contact information, you may reject the change by sending written notice within 30 days after the change takes effect.
If you reject the change, the arbitration agreement in effect immediately before the rejected change will continue to govern any dispute between you and Clearplate.
20.11 Enforceability
If a portion of this arbitration agreement is found unenforceable, that portion will be severed and the remaining provisions will remain effective, except as follows:
If the prohibition against class or representative arbitration is found unenforceable as to a particular claim or request for relief, that claim or request must be resolved in court after all arbitrable claims have been completed.
If the entire arbitration agreement is found unenforceable, or if you properly opt out, disputes will be governed by the jurisdiction and venue provisions in these Terms.
21. Changes to These Terms
We may update these Terms as the Service, our practices, or applicable laws change.
When we update the Terms, we will revise the “Last Updated” date.
We may provide notice of material changes through the application, website, email, or another appropriate method.
We may require you to review and accept updated Terms before continuing to use the Service.
Unless otherwise stated, updated Terms become effective on the date identified in the updated version. Your continued use after the effective date constitutes acceptance where permitted by law.
22. Electronic Communications
You agree that notices, agreements, disclosures, and other communications provided electronically satisfy any legal requirement that those communications be in writing.
We may provide communications through:
the Clearplate application;
email;
our website; or
another reasonable electronic method.
You are responsible for maintaining an accurate email address associated with your account.
23. Apple App Store Terms
If you access Clearplate through an application made available by Apple:
these Terms are between you and Welch Software Solutions LLC, not Apple;
Apple is not responsible for the Service or its content;
Apple has no obligation to provide maintenance or support for the Service;
your use of the application must comply with applicable App Store terms;
Apple may be a third-party beneficiary of provisions applicable to the iOS application; and
Apple may enforce those provisions against you as a third-party beneficiary.
Any warranties, claims, losses, liabilities, damages, costs, or expenses attributable to a failure of the application to conform to an applicable warranty will be handled as required by law and Apple’s applicable terms.
24. Export and Sanctions Compliance
You may not use, export, or re-export the Service in violation of applicable export-control, sanctions, or trade laws.
You represent that you are not prohibited from receiving the Service under applicable law.
25. General Terms
Entire Agreement
These Terms and the Privacy Policy constitute the entire agreement between you and Clearplate concerning the Service, unless a separate written agreement applies.
Severability
If any provision is found unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be enforced to the maximum extent permitted by law.
No Waiver
A failure to enforce a provision does not waive the right to enforce it later.
Assignment
You may not assign or transfer these Terms without our written consent.
We may assign these Terms in connection with a merger, acquisition, reorganisation, sale of assets, or by operation of law.
No Agency
These Terms do not create a partnership, employment, joint venture, fiduciary, franchise, or agency relationship between you and Clearplate.
Headings
Section headings are provided for convenience and do not affect interpretation.
26. Contact Us
Questions about these Terms may be directed to:
Welch Software Solutions LLC
10770 Columbia Pike, Suite 300
PMB 1017
Silver Spring, Maryland 20901
United States
General inquiries: info@clearplateapp.com
Support: support@clearplateapp.com
Privacy: contact@clearplateapp.com