FAQ

Questions, answered.

Everything people ask before they download Clearplate, plus a few things worth knowing once you do.

About the app

What does Clearplate do?

Clearplate reads any restaurant menu and triages it against your allergen profile, labeling each dish hard avoid, looks promising, or not enough info, so you can scan the whole menu fast. Tap any dish to investigate it: Clearplate predicts the likely ingredients, flags the ones that match your allergens, and shows you why.

Which allergens does Clearplate check?

The Top 9: peanut, tree nut, milk, egg, soy, wheat, fish, shellfish, and sesame.

What if my allergen isn't in the Top 9?

Clearplate focuses on the Top 9 today, which covers the allergens behind most reactions. We're working to expand coverage over time. If there's an allergen you'd like supported, email info@clearplateapp.com and let us know.

Does it work at any restaurant?

Yes. Clearplate reads any menu, including ones nobody has reviewed. It doesn't depend on other diners having been there first.

What devices is Clearplate on, and where?

Clearplate is an iPhone app, available on the App Store for users in the United States and Canada.

Accuracy and trust

How does Clearplate know what's in a dish?

Clearplate draws on a large repository of recipe and ingredient data to predict the likely ingredients in a dish, then checks them against your profile. Predictions can be very accurate, but a dish is made differently from one restaurant to the next, so Clearplate shows how confident it is and always asks you to confirm with your server.

Can Clearplate tell me a dish is safe?

No. Clearplate flags the conflicts it can stand behind and shows its reasoning. Even a "looks promising" dish is one to investigate, not a guarantee. Always confirm with your server before ordering.

What do the menu labels mean?

When you scan a menu, each dish is labeled so you can triage fast: hard avoid (a conflict to rule out), looks promising (worth a closer look, not "safe"), or not enough info (look closer before deciding).

What does "hard avoid" mean?

Clearplate found a trustworthy conflict for that dish, like the menu naming your allergen or an ingredient that contains it. It's not the same as a confirmed medical conclusion, so still confirm with your server.

What if Clearplate isn't sure?

When a dish description is too short or ambiguous for a confident read, Clearplate labels it not enough info rather than guessing. That's your cue to tap in and investigate, or ask your server.

Billing

What does Clearplate cost?

Free to download, with a 7-day Clearplate+ trial. After that, Clearplate+ is $4.99 per month.

Does one subscription cover my family?

Yes. Clearplate+ supports Apple Family Sharing for up to six people.

How do I cancel?

Anytime, in your App Store account settings. Cancel at least 24 hours before renewal to avoid the next charge.

Privacy

What data does Clearplate collect?

Only your email address, and your data is not linked to you. Your allergens, scans, and dining choices stay yours.

Still have a question?

Email info@clearplateapp.com and we'll help.

Download on the App Store →